SMART POPPERS – RETURN & REFUND POLICY
100% Money Back Guarantee (according to conditions below)
If you wish to return or exchange a product, please contact us first at: smartpoppers.com@gmail.com
If you are not fully satisfied with your purchase, you may return the item to us within 14 days of receipt, in its original condition.
Returned goods must be:
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Unused and clean
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In their original, unopened packaging
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With all accessories and documentation included
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Heat‑sealed products must remain sealed : Any item supplied in sealed packaging cannot be refunded or exchanged once opened
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Returned items must reach us within 14 days from the date you received your order
If these conditions are met, we will issue a full refund, excluding the original delivery fee.
Hygiene & Safety Notice
Due to strict hygiene and health regulations related to adult products, we cannot accept returns of opened, unsealed or used items under any circumstances.
This policy ensures the safety and protection of all our customers.
Inspection of Returned Items
If we suspect that a product has been used, opened, or handled in a way that breaches the return conditions, we reserve the right to:
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Refuse the refund, and
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Return the goods back to you
Alternatively, we can offer an exchange, if preferred.
Responsibility During Return Shipping
Returned items remain your responsibility until they reach us.
We strongly recommend returning products with a tracked and insured delivery service, covering the full value of the goods.
Return shipping fees are your responsibility unless the product is faulty.
Faulty Items
If the product is confirmed faulty after inspection, we will:
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Refund the product price, and
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Refund the original delivery charges